{"id":688,"date":"2023-11-20T10:30:21","date_gmt":"2023-11-20T09:30:21","guid":{"rendered":"https:\/\/rroja.com\/?page_id=688"},"modified":"2026-03-01T11:59:11","modified_gmt":"2026-03-01T10:59:11","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/rroja.com\/cs\/return-policy\/","title":{"rendered":"Pravidla pro vracen\u00ed zbo\u017e\u00ed"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Na RROJA \u0160perky, jsme hluboce odhodl\u00e1na zajistit, na\u0161i z\u00e1kazn\u00edci jsou zcela spokojeni s na\u0161imi v\u00fdrobky. Na\u0161\u00edm c\u00edlem je poskytovat vysoce kvalitn\u00ed zbo\u017e\u00ed, a nab\u00edz\u00edme p\u0159\u00edm\u00fd n\u00e1vrat a z\u00e1ru\u010dn\u00ed politika na podporu tohoto z\u00e1vazku.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Z\u00e1ruka:<\/strong><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>V\u0161echny RROJA \u0160perky produkty p\u0159ich\u00e1zej\u00ed s velkorysou dva-rok Z\u00e1ruka V\u00fdrobce. Tato z\u00e1ruka se vztahuje na ve\u0161ker\u00e9 v\u00fdrobn\u00ed vady. Pokud v\u00e1\u0161 polo\u017eka je zji\u0161t\u011bno, \u017ee maj\u00ed takov\u00e9 z\u00e1vady, odstran\u00edme ji bezplatn\u011b, za p\u0159edpokladu, \u017ee spl\u0148uje z\u00e1ru\u010dn\u00ed podm\u00ednky. Pro opravu \u017e\u00e1dosti, pros\u00edm, kontaktujte n\u00e1s. Opravy proces tak\u00e9 trv\u00e1 asi 25 pracovn\u00edch dn\u016f. Nezapome\u0148te poslat dopl\u0148kov\u00e9 p\u0159edm\u011bty, jako jsou d\u00e1rkov\u00e9 krabice nebo osv\u011bd\u010den\u00ed, jako tyto nebudou vr\u00e1ceny zp\u011bt po oprav\u011b. S va\u0161\u00ed polo\u017eky opravit t\u0159et\u00ed osobou, bude neplatn\u00fd va\u0161e dva-rok z\u00e1ruka.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Z\u00e1ru\u010dn\u00ed Podm\u00ednky a Podm\u00ednky:<\/strong><\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>Z\u00e1ruka se vztahuje pouze na vady poch\u00e1zej\u00edc\u00edch z v\u00fdrobn\u00edho procesu a nezahrnuje \u0161kody vypl\u00fdvaj\u00edc\u00ed z nehody, nespr\u00e1vn\u00e9ho pou\u017eit\u00ed, zneu\u017eit\u00ed, nedbalosti, neopr\u00e1vn\u011bn\u00e9ho servis, nebo b\u011b\u017en\u00e9 opot\u0159eben\u00ed.<\/li>\r\n\r\n\r\n\r\n<li>To se st\u00e1v\u00e1 neplatnou, pokud je polo\u017eka byla zm\u011bn\u011bna v \u017e\u00e1dn\u00e9m p\u0159\u00edpad\u011b t\u0159et\u00edch stran, jako jsou dal\u0161\u00ed klenotn\u00edk, stranou od RROJA \u0160perky.<\/li>\r\n\r\n\r\n\r\n<li>Pokud n\u011bkter\u00e1 \u010d\u00e1st \u0161perk\u016f, v\u010detn\u011b kameny, \u0159et\u011bzy, nebo klipy, se st\u00e1v\u00e1 samostatn\u00e1 budova, mus\u00edte vr\u00e1tit v\u0161echny d\u00edly na opravu. Nejsme zodpov\u011bdn\u00ed za chyb\u011bj\u00edc\u00ed sou\u010d\u00e1sti nebo kameny.<\/li>\r\n\r\n\r\n\r\n<li>Dva-rok z\u00e1ruka je nep\u0159enosn\u00e1 na t\u0159et\u00ed strany.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">V\u00fdrobce z\u00e1ruka se nevztahuje na:<\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>Zbarven\u00ed v d\u016fsledku p\u016fsoben\u00ed chemick\u00fdch l\u00e1tek, make-up, baz\u00e9ny, hork\u00e9 vany, nebo koup\u00e1n\u00ed.<\/li>\r\n\r\n\r\n\r\n<li>\u0160kr\u00e1bance, prom\u00e1\u010dknut\u00ed, nebo chipping vzhledem k obecn\u00e9 opot\u0159eben\u00ed nebo zneu\u017eit\u00ed.<\/li>\r\n\r\n\r\n\r\n<li>Po\u0161kozen\u00ed od sklonil, chytil, nebo opot\u0159ebovan\u00e9 hroty, kter\u00e9 umo\u017e\u0148uj\u00ed k\u00e1men vypad\u00e1vat z nedbalosti.<\/li>\r\n\r\n\r\n\r\n<li>Ztracen\u00e9 nebo ukraden\u00e9 kameny.<\/li>\r\n\r\n\r\n\r\n<li>Polo\u017eky, kter\u00e9 byly zneu\u017e\u00edv\u00e1ny nebo nosit mimo b\u011b\u017en\u00e9, ka\u017edodenn\u00ed pou\u017eit\u00ed.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Vezm\u011bte pros\u00edm na v\u011bdom\u00ed, \u017ee n\u011bkter\u00e9 vlastnosti, jako je m\u00edrn\u00e9 nesrovnalosti v \u0159emesln\u00e9 nebo p\u0159\u00edrodn\u00ed vlastnosti kov\u016f nebo drahokam\u016f, jsou vlastn\u00ed polo\u017eky a nejsou pova\u017eov\u00e1ny za vady.<\/p>\r\n\r\n\r\n\r\n<h3 id=\"h-returns-refund\" class=\"wp-block-heading\">Vr\u00e1cen\u00ed\/N\u00e1hrada:<\/h3>\r\n<p>Ve\u0161ker\u00e9 na\u0161e zbo\u017e\u00ed je pova\u017eov\u00e1no za \u201czbo\u017e\u00ed vyroben\u00e9 podle p\u0159\u00e1n\u00ed spot\u0159ebitele\u201d, jak je definov\u00e1no v \u010dl. 2 odst. 4 sm\u011brnice EU o pr\u00e1vech spot\u0159ebitel\u016f (2011\/83\/EU). Zde je vysv\u011btlen\u00ed pro\u010d:<\/p>\r\n<p class=\"translation-block\"><strong>Ikke-prefabrikkerte varer:<\/strong> Varene er enn\u00e5 ikke produsert p\u00e5 bestillingstidspunktet og vil f\u00f8rst bli produsert etter at kunden har gjort sine individuelle valg.<\/p>\r\n<p class=\"translation-block\"><strong>Individu\u00e1ln\u00ed v\u00fdb\u011br nebo rozhodnut\u00ed z\u00e1kazn\u00edka:<\/strong> Z\u00e1kazn\u00edk \u010din\u00ed konkr\u00e9tn\u00ed volby ohledn\u011b d\u016fle\u017eit\u00fdch vlastnost\u00ed zbo\u017e\u00ed, jako je barva materi\u00e1lu, obsah zlata, obsah st\u0159\u00edbra, p\u0159\u00edrodn\u00ed nebo laboratorn\u011b p\u011bstovan\u00e9 diamanty, \u010distota diamantu a velikost . V\u00fdsledkem je jedine\u010dn\u00fd produkt vyroben\u00fd speci\u00e1ln\u011b pro tohoto z\u00e1kazn\u00edka.<\/p>\r\n<p>D\u00edky t\u011bmto specifick\u00fdm \u00faprav\u00e1m jsou \u0161perky jedine\u010dn\u00e9 a osobn\u00ed pro z\u00e1kazn\u00edka. To znamen\u00e1, \u017ee v\u00fdrobek je obt\u00ed\u017en\u00e9 p\u0159eprodat jin\u00e9mu z\u00e1kazn\u00edkovi ve stejn\u00e9 podob\u011b. Proto takov\u00fd v\u00fdrobek spad\u00e1 pod v\u00fdjimku zbo\u017e\u00ed vyroben\u00e9ho podle p\u0159\u00e1n\u00ed spot\u0159ebitele nebo zjevn\u011b personalizovan\u00e9ho, jak je definov\u00e1no v \u010dl. 16 p\u00edsm. c) V\u00fdjimky z pr\u00e1va na odstoupen\u00ed od smlouvy sm\u011brnice EU o pr\u00e1vech spot\u0159ebitel\u016f (2011\/83\/EU), a nevztahuje se na n\u011bj standardn\u00ed 14denn\u00ed pr\u00e1vo na odstoupen\u00ed od smlouvy.<\/p>\r\n<p>Tot\u00e9\u017e plat\u00ed pro n\u00e1kup voln\u00e9 drahokamy.<\/p>\r\n<p>Objedn\u00e1vky \u201czbo\u017e\u00ed vyroben\u00e9ho podle p\u0159\u00e1n\u00ed spot\u0159ebitele\u201d nelze v souladu s \u010dl. 16 p\u00edsm. c) sm\u011brnice 2011\/83\/EU zru\u0161it ani vr\u00e1tit.<\/p>\r\n<p><strong>To znamen\u00e1, \u017ee nep\u0159ij\u00edm\u00e1me storna ani vr\u00e1cen\u00ed zbo\u017e\u00ed.<\/strong><\/p>\r\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>At RROJA Jewels, we are deeply committed to ensuring our customers are completely satisfied with our products. Our aim is to provide high-quality items, and we offer a straightforward return and warranty policy to support this commitment. Warranty: Warranty Terms and Conditions: The manufacturer\u2019s warranty does not cover: Please note that certain characteristics, such as [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-688","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Return Policy - RROJA Jewels<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rroja.com\/cs\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy\" \/>\n<meta property=\"og:description\" content=\"At RROJA Jewels, we are deeply committed to ensuring our customers are completely satisfied with our products. Our aim is to provide high-quality items, and we offer a straightforward return and warranty policy to support this commitment. Warranty: Warranty Terms and Conditions: The manufacturer\u2019s warranty does not cover: Please note that certain characteristics, such as [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rroja.com\/cs\/return-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"RROJA Jewels\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-01T10:59:11+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Odhadovan\u00e1 doba \u010dten\u00ed\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/rroja.com\\\/return-policy\\\/\",\"url\":\"https:\\\/\\\/rroja.com\\\/return-policy\\\/\",\"name\":\"Return Policy - RROJA Jewels\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/rroja.com\\\/#website\"},\"datePublished\":\"2023-11-20T09:30:21+00:00\",\"dateModified\":\"2026-03-01T10:59:11+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/rroja.com\\\/return-policy\\\/#breadcrumb\"},\"inLanguage\":\"cs\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/rroja.com\\\/return-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/rroja.com\\\/return-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/rroja.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Return Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/rroja.com\\\/#website\",\"url\":\"https:\\\/\\\/rroja.com\\\/\",\"name\":\"RROJA Jewels\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/rroja.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/rroja.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"cs\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/rroja.com\\\/#organization\",\"name\":\"RROJA Jewels\",\"url\":\"https:\\\/\\\/rroja.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"cs\",\"@id\":\"https:\\\/\\\/rroja.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/rroja.com\\\/wp-content\\\/uploads\\\/cropped-Logo_RROJA.png\",\"contentUrl\":\"https:\\\/\\\/rroja.com\\\/wp-content\\\/uploads\\\/cropped-Logo_RROJA.png\",\"width\":470,\"height\":110,\"caption\":\"RROJA Jewels\"},\"image\":{\"@id\":\"https:\\\/\\\/rroja.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Return Policy - RROJA Jewels","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/rroja.com\/cs\/return-policy\/","og_locale":"cs_CZ","og_type":"article","og_title":"Return Policy","og_description":"At RROJA Jewels, we are deeply committed to ensuring our customers are completely satisfied with our products. 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