{"id":688,"date":"2023-11-20T10:30:21","date_gmt":"2023-11-20T09:30:21","guid":{"rendered":"https:\/\/rroja.com\/?page_id=688"},"modified":"2026-03-01T11:59:11","modified_gmt":"2026-03-01T10:59:11","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/rroja.com\/hr\/return-policy\/","title":{"rendered":"Pravila povrata"},"content":{"rendered":"<p class=\"wp-block-paragraph\">U RROJA Jewels smo duboko predani tome da na\u0161i klijenti bili u potpunosti zadovoljni s na\u0161im proizvodima. Na\u0161 cilj je pru\u017eiti proizvode visoke kvalitete, a nudimo i jednostavna pravila za povratak i jamstva, potvrde, to opredjeljenje.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Garancija:<\/strong><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Svi proizvodi RROJA Jewels dolaze s velikodu\u0161nim dvogodi\u0161njim jamstvom proizvo\u0111a\u010da. Ovo jamstvo pokriva sve gre\u0161ke nastale u proizvodnji. Ako se utvrdi da va\u0161 predmet ima takav nedostatak, besplatno \u0107emo ga popraviti, pod uvjetom da ispunjava uvjete jamstva. Za zahtjeve za popravak kontaktirajte nas. Proces popravka tako\u0111er traje oko 25 radnih dana. Ne zaboravite da ne \u0161aljete dodatne artikle kao \u0161to su poklon kutije ili certifikati, jer se oni ne\u0107e vratiti nakon popravka. Popravak va\u0161eg artikla tre\u0107oj strani poni\u0161tit \u0107e va\u0161e dvogodi\u0161nje jamstvo.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Uvjeti jamstva:<\/strong><\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>Jamstvo pokriva samo nedostatke koji proizlaze iz proizvodnog procesa i ne uklju\u010duje \u0161tetu koja je posljedica nesre\u0107a, pogre\u0161ne uporabe, zlouporabe, nemara, neovla\u0161tenog servisiranja ili normalnog tro\u0161enja.<\/li>\r\n\r\n\r\n\r\n<li>To postaje neva\u017ee\u0107a ako je proizvod na bilo koji na\u010din mijenjati tre\u0107e strane, kao \u0161to, drugim draguljara, osim RROJA Jewels.<\/li>\r\n\r\n\r\n\r\n<li>Ako se bilo koji dio dekoracije, uklju\u010duju\u0107i kamenje, lanca ili stezaljke, \u043e\u0442\u0441\u043e\u0435\u0434\u0438\u043d\u044f\u0435\u0442\u0441\u044f, trebali biste se vratiti u sve dijelove za popravak. Mi nismo odgovorni za nestale komponente ili kamenje.<\/li>\r\n\r\n\r\n\r\n<li>Dvije godine jamstva ne mo\u017ee biti otkriveni tre\u0107im stranama.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Jamstvo proizvo\u0111a\u010da ne pokriva:<\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>Promjena boje zbog utjecaja kemikalija, kozmetike, bazena, vru\u0107e kupke ili kupanja.<\/li>\r\n\r\n\r\n\r\n<li>Ogrebotine, udubljenja ili usitnjeno zbog ukupnog tro\u0161enja ili nepravilne uporabe.<\/li>\r\n\r\n\r\n\r\n<li>O\u0161te\u0107enja od \u043f\u043e\u0433\u043d\u0443\u0442\u044b\u0445, \u0437\u0430\u0446\u0435\u043f\u0438\u0432\u0448\u0438\u0445\u0441\u044f ili istro\u0161ene kritike, zbog \u010dega se kamen mo\u017ee ispasti iz nehata.<\/li>\r\n\r\n\r\n\r\n<li>Izgubljene ili ukradene kamenje.<\/li>\r\n\r\n\r\n\r\n<li>Predmeti na kojima je zlostavljano ili koji su nosili izvan okvira uobi\u010dajenog, svakodnevnog kori\u0161tenja.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Molimo, imajte na umu da odre\u0111ene karakteristike, kao \u0161to su male nepravilnosti u proizvodnji ili prirodne zna\u010dajke metala ili dragog kamenja, svojstven proizvodu, a ne smatraju se nedostacima.<\/p>\r\n\r\n\r\n\r\n<h3 id=\"h-returns-refund\" class=\"wp-block-heading\">Povrat\/povrat:<\/h3>\r\n<p>Sva na\u0161a roba smatra se \u201crobom izra\u0111enom prema specifikacijama potro\u0161a\u010da\u201d, kako je definirano \u010dlankom 2. stavkom 4. Direktive o pravima potro\u0161a\u010da EU (2011\/83\/EU). Evo za\u0161to:<\/p>\r\n<p class=\"translation-block\"><strong>Nemonta\u017ena roba:<\/strong> Roba jo\u0161 nije proizvedena u trenutku narud\u017ebe i bit \u0107e proizvedena tek nakon \u0161to kupac napravi svoj individualni izbor.<\/p>\r\n<p class=\"translation-block\"><strong>Individualni izbor ili odluka kupca:<\/strong> Kupac odabire specifi\u010dne zna\u010dajke robe, kao \u0161to su boja materijala, sadr\u017eaj zlata, srebra, prirodni ili laboratorijski uzgojeni dijamanti, \u010disto\u0107a dijamanta i veli\u010dina. To rezultira jedinstvenim proizvodom izra\u0111enim posebno za tog kupca.<\/p>\r\n<p>Ove specifi\u010dne prilagodbe \u010dine nakit jedinstvenim i osobnim za kupca. To zna\u010di da je proizvod te\u0161ko preprodati drugom kupcu u istom obliku. Stoga takav proizvod spada pod iznimku robe izra\u0111ene prema specifikacijama potro\u0161a\u010da ili jasno personalizirane, kako je definirano \u010dlankom 16. stavkom c Direktive o pravima potro\u0161a\u010da EU (2011\/83\/EU), te nije podlo\u017ean standardnom 14-dnevnom pravu na odustajanje.<\/p>\r\n<p>Isto se odnosi i na kupnju placer dragog kamenja.<\/p>\r\n<p>Narud\u017ebe za \u201crobe izra\u0111ene prema specifikacijama potro\u0161a\u010da\u201d ne mogu se otkazati niti vratiti, u skladu s \u010dlankom 16. to\u010dkom (c) Direktive 2011\/83\/EU.<\/p>\r\n<p><strong>To zna\u010di da ne prihva\u0107amo otkazivanja niti povrate.<\/strong><\/p>\r\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>At RROJA Jewels, we are deeply committed to ensuring our customers are completely satisfied with our products. Our aim is to provide high-quality items, and we offer a straightforward return and warranty policy to support this commitment. Warranty: Warranty Terms and Conditions: The manufacturer\u2019s warranty does not cover: Please note that certain characteristics, such as [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-688","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Return Policy - RROJA Jewels<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rroja.com\/hr\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy\" \/>\n<meta property=\"og:description\" content=\"At RROJA Jewels, we are deeply committed to ensuring our customers are completely satisfied with our products. 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