{"id":688,"date":"2023-11-20T10:30:21","date_gmt":"2023-11-20T09:30:21","guid":{"rendered":"https:\/\/rroja.com\/?page_id=688"},"modified":"2026-03-01T11:59:11","modified_gmt":"2026-03-01T10:59:11","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/rroja.com\/pt\/return-policy\/","title":{"rendered":"Pol\u00edtica De Devolu\u00e7\u00e3o"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Em RROJA Jewels, estamos profundamente empenhados em assegurar que os nossos clientes est\u00e3o completamente satisfeitos com os nossos produtos. Nosso objetivo \u00e9 fornecer itens de alta qualidade, e n\u00f3s oferecemos um simples retorno e pol\u00edtica de garantia de suporte para este compromisso.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Garantia:<\/strong><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Todos os produtos RROJA Jewels v\u00eam com uma generosa garantia do fabricante de dois anos. Esta garantia cobre quaisquer defeitos de fabrico. Se o seu artigo apresentar esse defeito, repar\u00e1-lo-emos sem qualquer custo, desde que cumpra as condi\u00e7\u00f5es da garantia. Para pedidos de repara\u00e7\u00e3o, contacte-nos. O processo de repara\u00e7\u00e3o tamb\u00e9m demora cerca de 25 dias \u00fateis. Lembre-se de n\u00e3o enviar artigos complementares, como caixas de oferta ou certificados, uma vez que estes n\u00e3o ser\u00e3o devolvidos ap\u00f3s a repara\u00e7\u00e3o. O facto de o artigo ser reparado por terceiros anula a garantia de dois anos.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Termos e Condi\u00e7\u00f5es de garantia:<\/strong><\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>A garantia cobre apenas defeitos originados pelo processo de fabrico e n\u00e3o inclui danos resultantes de acidentes, utiliza\u00e7\u00e3o incorrecta, abuso, neglig\u00eancia, assist\u00eancia t\u00e9cnica n\u00e3o autorizada ou desgaste normal.<\/li>\r\n\r\n\r\n\r\n<li>Ele torna-se nula se o item foi alterado de qualquer forma por um terceiro, como o outro joalheiro, al\u00e9m de RROJA Jewels.<\/li>\r\n\r\n\r\n\r\n<li>Se qualquer parte da j\u00f3ia, incluindo pedras, correntes, ou clipes, torna-se desconectado, voc\u00ea deve retornar todas as pe\u00e7as para o reparo. N\u00f3s n\u00e3o somos respons\u00e1veis para a falta de componentes ou pedras.<\/li>\r\n\r\n\r\n\r\n<li>Dois anos de garantia n\u00e3o \u00e9 transfer\u00edvel a terceiros.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">A garantia do fabricante n\u00e3o cobre:<\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>Descolora\u00e7\u00e3o devido \u00e0 exposi\u00e7\u00e3o a produtos qu\u00edmicos, maquiagem, piscinas, banheiras, ou a banhos.<\/li>\r\n\r\n\r\n\r\n<li>Arranh\u00f5es, mossas, ou lascar devido ao seu uso ou uso indevido.<\/li>\r\n\r\n\r\n\r\n<li>Danos de dobrado, pego, ou desgastada pinos que permitem uma pedra a cair devido a neglig\u00eancia.<\/li>\r\n\r\n\r\n\r\n<li>Perdido ou roubado pedras.<\/li>\r\n\r\n\r\n\r\n<li>Itens que foram abusadas ou usado fora do normal, o uso di\u00e1rio.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Por favor, note que determinadas caracter\u00edsticas, tais como ligeiras irregularidades no artesanato ou caracter\u00edsticas naturais dos metais ou pedras preciosas, s\u00e3o inerentes ao item e n\u00e3o s\u00e3o considerados defeitos.<\/p>\r\n\r\n\r\n\r\n<h3 id=\"h-returns-refund\" class=\"wp-block-heading\">Devolu\u00e7\u00f5es\/Reembolso:<\/h3>\r\n<p>Todos os nossos produtos s\u00e3o considerados \u201cprodutos fabricados de acordo com as especifica\u00e7\u00f5es do consumidor\u201d, tal como definido no artigo 2.\u00ba, n.\u00ba 4, da Diretiva relativa aos direitos dos consumidores da UE (2011\/83\/UE). Eis porqu\u00ea:<\/p>\r\n<p class=\"translation-block\"><strong>Bens n\u00e3o pr\u00e9-fabricados:<\/strong> Os bens ainda n\u00e3o foram fabricados no momento da encomenda e s\u00f3 ser\u00e3o produzidos ap\u00f3s o cliente ter feito as suas escolhas individuais.<\/p>\r\n<p class=\"translation-block\"><strong>Escolha ou decis\u00e3o individual do cliente:<\/strong> O cliente faz escolhas espec\u00edficas sobre caracter\u00edsticas importantes dos produtos, como cor do material, teor de ouro, teor de prata, diamantes naturais ou cultivados em laborat\u00f3rio, clareza do diamante e tamanho. Isto resulta num produto \u00fanico feito especificamente para esse cliente.<\/p>\r\n<p>Estas personaliza\u00e7\u00f5es espec\u00edficas tornam as j\u00f3ias \u00fanicas e pessoais para o cliente. Isto significa que o produto \u00e9 dif\u00edcil de revender a outro cliente sob a mesma forma. Por conseguinte, um produto deste tipo \u00e9 abrangido pela isen\u00e7\u00e3o de bens fabricados segundo as especifica\u00e7\u00f5es do consumidor ou claramente personalizados, tal como definido no artigo 16.\u00ba, al\u00ednea c), Excep\u00e7\u00f5es ao direito de rescis\u00e3o da Diretiva relativa aos direitos dos consumidores da UE (2011\/83\/UE), e n\u00e3o est\u00e1 sujeito ao direito de rescis\u00e3o normal de 14 dias.<\/p>\r\n<p>O mesmo se aplica para a compra de pedras soltas.<\/p>\r\n<p>As encomendas de \u201cbens fabricados segundo as especifica\u00e7\u00f5es do consumidor\u201d n\u00e3o podem ser anuladas nem devolvidas, em conformidade com a al\u00ednea c) do artigo 16.\u00ba da Diretiva 2011\/83\/UE.<\/p>\r\n<p><strong>Isto significa que n\u00e3o aceitamos cancelamentos ou devolu\u00e7\u00f5es.<\/strong><\/p>\r\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>At RROJA Jewels, we are deeply committed to ensuring our customers are completely satisfied with our products. Our aim is to provide high-quality items, and we offer a straightforward return and warranty policy to support this commitment. Warranty: Warranty Terms and Conditions: The manufacturer\u2019s warranty does not cover: Please note that certain characteristics, such as [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-688","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Return Policy - RROJA Jewels<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rroja.com\/pt\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy\" \/>\n<meta property=\"og:description\" content=\"At RROJA Jewels, we are deeply committed to ensuring our customers are completely satisfied with our products. 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