{"id":688,"date":"2023-11-20T10:30:21","date_gmt":"2023-11-20T09:30:21","guid":{"rendered":"https:\/\/rroja.com\/?page_id=688"},"modified":"2026-03-01T11:59:11","modified_gmt":"2026-03-01T10:59:11","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/rroja.com\/sv\/return-policy\/","title":{"rendered":"Returpolicy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">P\u00e5 RROJA Jewels, vi \u00e4r djupt engagerade i att se till att v\u00e5ra kunder \u00e4r helt n\u00f6jda med v\u00e5ra produkter. V\u00e5rt m\u00e5l \u00e4r att erbjuda h\u00f6gkvalitativa produkter och vi erbjuder en enkel \u00e5terv\u00e4ndande och garanti politik f\u00f6r att st\u00f6dja detta \u00e5tagande.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Garanti:<\/strong><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Alla RROJA Juveler produkter kommer med en gener\u00f6s tv\u00e5 \u00e5rs Garanti fr\u00e5n Tillverkaren. Denna garanti omfattar alla tillverknings-och materialfel. Om din produkt har en s\u00e5dan defekt, kommer vi att reparera den utan kostnad, f\u00f6rutsatt att den uppfyller villkoren i garantin. F\u00f6r reparation, v\u00e4nligen kontakta oss. Reparationen tar ocks\u00e5 ca 25 arbetsdagar. Kom ih\u00e5g att inte skicka kompletterande poster s\u00e5som g\u00e5va l\u00e5dor eller certifikat, eftersom dessa inte kommer att vara tillbaka efter reparation. Med din artikel repareras av en tredje part kommer att medf\u00f6ra att din tv\u00e5-\u00e5rs garanti.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Garanti och Villkor:<\/strong><\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>Garantin omfattar endast fel som h\u00e4rr\u00f6r fr\u00e5n framst\u00e4llningsprocessen inte omfattar skador till f\u00f6ljd av olyckor, felaktig anv\u00e4ndning, missbruk, v\u00e5rdsl\u00f6shet, obeh\u00f6rig reparation, eller normal f\u00f6rslitning.<\/li>\r\n\r\n\r\n\r\n<li>Det blir void om det objekt som har \u00e4ndrats p\u00e5 n\u00e5got s\u00e4tt av en tredje part, till exempel en annan juvelerare, bortsett fr\u00e5n RROJA Jewels.<\/li>\r\n\r\n\r\n\r\n<li>Om n\u00e5gon del av smycken, bland annat stenar, kedjor, eller klipp, lossnar, m\u00e5ste du skicka tillbaka alla delar f\u00f6r reparation. Vi ansvarar inte f\u00f6r n\u00e5gra saknade komponenter eller stenar.<\/li>\r\n\r\n\r\n\r\n<li>De tv\u00e5 \u00e5rs garanti kan inte \u00f6verl\u00e5tas till en tredje part.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Tillverkarens garanti t\u00e4cker inte:<\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>Missf\u00e4rgning p\u00e5 grund av exponering f\u00f6r kemikalier, smink, pooler, badtunnor, eller badplats.<\/li>\r\n\r\n\r\n\r\n<li>Repor, bucklor eller flisning p\u00e5 grund av slitage eller felaktig anv\u00e4ndning.<\/li>\r\n\r\n\r\n\r\n<li>Skador fr\u00e5n bent, f\u00e5ngas eller slitna delar som g\u00f6r att en sten faller ut p\u00e5 grund av v\u00e5rdsl\u00f6shet.<\/li>\r\n\r\n\r\n\r\n<li>F\u00f6rlorade eller stulna stenar.<\/li>\r\n\r\n\r\n\r\n<li>Objekt som har utsatts f\u00f6r \u00f6vergrepp eller slitna utanf\u00f6r normal, daglig anv\u00e4ndning.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Observera att vissa egenskaper, s\u00e5som sm\u00e4rre oegentligheter i hantverk eller naturliga inslag i metall eller \u00e4delstenar, som \u00e4r inneboende i varan och inte betraktas som fel.<\/p>\r\n\r\n\r\n\r\n<h3 id=\"h-returns-refund\" class=\"wp-block-heading\">Retur\/\u00c5terbetalning:<\/h3>\r\n<p>Alla v\u00e5ra varor anses vara \u201cvaror som tillverkats enligt konsumentens specifikationer\u201d, enligt definitionen i artikel 2.4 i EU:s direktiv om konsumentr\u00e4ttigheter (2011\/83\/EU). H\u00e4r \u00e4r anledningen till detta:<\/p>\r\n<p class=\"translation-block\"><strong>Icke-prefabricerade varor:<\/strong> Varorna har \u00e4nnu inte tillverkats vid best\u00e4llningstillf\u00e4llet och kommer endast att produceras efter att kunden har gjort sina individuella val.<\/p>\r\n<p class=\"translation-block\"><strong>Individuellt val eller beslut av kunden:<\/strong> Kunden g\u00f6r specifika val om viktiga egenskaper hos varorna, s\u00e5som materialf\u00e4rg, guldinneh\u00e5ll, silverinneh\u00e5ll, naturliga eller laboratorieodlade diamanter, diamantklarhet och storlek . Detta resulterar i en unik produkt gjord specifikt f\u00f6r den kunden.<\/p>\r\n<p>Dessa specifika anpassningar g\u00f6r smyckena unika och personliga f\u00f6r kunden. Detta inneb\u00e4r att produkten \u00e4r sv\u00e5r att s\u00e4lja vidare till en annan kund i samma form. D\u00e4rf\u00f6r omfattas en s\u00e5dan produkt av undantaget f\u00f6r varor som tillverkats enligt konsumentens specifikationer eller som \u00e4r tydligt personliga, enligt definitionen i artikel 16(c) Undantag fr\u00e5n \u00e5ngerr\u00e4tten i EU:s direktiv om konsumentr\u00e4ttigheter (2011\/83\/EU), och omfattas inte av den vanliga \u00e5ngerr\u00e4tten p\u00e5 14 dagar.<\/p>\r\n<p>Detsamma g\u00e4ller vid k\u00f6p av l\u00f6sa \u00e4delstenar.<\/p>\r\n<p>Best\u00e4llningar av \u201cvaror som tillverkats enligt konsumentens specifikationer\u201d kan inte avbest\u00e4llas eller returneras, i enlighet med artikel 16 c i direktiv 2011\/83\/EU.<\/p>\r\n<p><strong>Detta inneb\u00e4r att vi inte accepterar avbest\u00e4llningar eller returer.<\/strong><\/p>\r\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>At RROJA Jewels, we are deeply committed to ensuring our customers are completely satisfied with our products. Our aim is to provide high-quality items, and we offer a straightforward return and warranty policy to support this commitment. 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