Individual choice or decision by the customer: The customer makes specific choices about important characteristics of the goods, such as material color, gold content, silver content, natural or laboratory-grown diamonds, diamond clarity, and size. This results in a unique product made specifically for that customer. These specific customizations make the jewelry unique and personal to the customer. This means the product is difficult to resell to another customer in the same form. Therefore, such a product falls under the exemption of goods made to the consumer’s specifications or clearly personalized, as defined in Article 16(c) Exceptions from the right of withdrawal, and is not subject to the standard 14-day right of withdrawal. The same applies to the purchase of loose gemstones. This means that we do not accept returns. All our goods are considered “goods made to the consumer’s specifications,” as defined in Article 2(4) of the EU Consumer Rights Directive (2011/83/EU). Here’s why: Non-prefabricated goods: The goods have not yet been manufactured at the time of the order and will only be produced after the customer has made their individual choices. Individual choice or decision by the customer: The customer makes specific choices about important characteristics of the goods, such as material color, gold content, silver content, natural or laboratory-grown diamonds, diamond clarity, and size. This results in a unique product made specifically for that customer. These specific customizations make the jewelry unique and personal to the customer. This means the product is difficult to resell to another customer in the same form. Therefore, such a product falls under the exemption of goods made to the consumer’s specifications or clearly personalized, as defined in Article 16(c) Exceptions from the right of withdrawal, and is not subject to the standard 14-day right of withdrawal. The same applies to the purchase of loose gemstones. This means that we do not accept returns.