At RROJA Jewels, we’ve crafted this privacy policy to explain our practices and principles concerning the collection and use of your information on our website, rroja.com.
Please read this privacy policy attentively. RROJA Jewels reserves the right to modify or update this policy periodically. You can always access the most current version by clicking on the “privacy policy” link located at the bottom of the rroja.com website.
Categories of Personal Data Processed by RROJA Jewels
- Your contact information: This includes your name, postal address, phone number, and email address.
- Your IP address.
- Purchase details: Information related to your purchases, such as the payment method and transaction number.
- Order history: Details of your previous orders.
- Customer service information: Records of your interactions with our customer service department.
- In specific situations, we may require additional details to verify your identity.
- On rare occasions, we might invite you to provide photos, videos, or other media, typically for participation in events like raffles or campaigns.
- We reserve the right to send satisfaction surveys to our customers. Participation is always optional.
- RROJA Jewels does not process or store financial data from your bank cards or other financial instruments.
Legality of Data Processing
We process your personal data only with your consent. We also process your data for order fulfillment, tax compliance, and other legal requirements.
Purposes of Data Processing
We process your personal data for the following purposes:
- Accurate and timely execution and delivery of your orders.
- Clear and accurate communication with you regarding order status.
- Product warranty within the warranty period.
- Customer satisfaction and loyalty programs.
- Compliance with tax and accounting legislation.
- In exceptional cases, additional identification information may be processed to prevent financial fraud or identity theft.
- For various campaigns or lotteries, we may process additional data, such as photos and videos, but only when customers participate.
- To send newsletters and promotional materials, but only with customer consent.
Data Retention Period
- We store your personal data as long as your account is active.
- Data related to product production, delivery, returns, and warranties are stored for up to 2 years or for the duration of the warranty.
- Additional data for identity verification is retained until legal obligations no longer require it.
- For campaigns, lotteries, and other promotions, processing periods are specified on a case-by-case basis.
Sharing Your Personal Data
We don’t share your data with third parties, except for operational necessities such as providing your name, address, and phone number to the courier company delivering your product. In exceptional cases, we might confirm your data with payment service providers to prevent fraud. We also share data with accounting services and tax authorities when required by law.
Your Rights as a Data Subject
At any time, you have the right to:
- Access your personal data.
- Request the erasure of your data if it’s no longer necessary or in cases allowed by law.
- Ask for corrections to inaccurate data.
- If you have concerns about your rights, you can file a complaint with a supervisory authority.
Data Security
We’ve taken administrative, technical, and physical measures to protect your data against unauthorized access, loss, or disclosure.
Responsible Entity for Data Processing
Various legal entities within RROJA Jewels group are jointly responsible for data processing. They collect and process the same categories of data, ensuring data protection measures are consistent.
Storage of Access Data
Certain access data is stored when you request a file from the website. This data includes page requests, file names, timestamps, and more.
Data Security
We secure your data through SSL (Secure-Socket-Layer) technology, which ensures that your information is encrypted and confidential.
PCI Compliance
Our hosting provider complies with PCI standards to secure your card details and transactions.
Cookies
We use cookies for better website functionality and analytics. Cookies are small text files stored on your computer. They don’t contain confidential information and can’t access your device.
Withdrawal of Consent
Most browsers accept cookies by default, but you can adjust your settings to decline or remove cookies. However, this may affect website functionality.
Optional Details
You can use our website without providing personal information, except when making a purchase. Your data may be shared with third parties, like shipping companies, for order processing.
Google Analytics
Our website uses Google Analytics for visitor analysis. Information collected is transferred to Google in the USA.
Contact Us
If you have any questions about our privacy policies and practices, please contact our Customer Service Department by info@rroja.com.